Effective Date: 2 October 2024
Location: Australia
At Vibrant Botanicals, accessible from https://vibrantbotanicals.com, we prioritize the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
1.1 Personal Information
We collect personal information you provide directly, including:
- Name
- Email address
- Shipping and billing address
- Payment information (through third-party processors)
- Phone number
- Purchase history
1.2 Non-Personal Information
We automatically collect non-personal information, including:
- Browser type and version
- IP address
- Time and date of visit
- Referring/exit pages
- Pages viewed and interaction with content
2. Use of Your Information
We use the information we collect for the following purposes:
- Processing orders and managing customer accounts
- Delivering products and services
- Improving our website’s functionality
- Complying with legal obligations
3. Third-Party Services
3.1 Payment Processors
We use third-party payment processors (such as Stripe) to handle transactions. These services comply with privacy laws and have strict security measures in place. We do not store your payment information.
3.2 Shipping Providers
We share your shipping information with trusted delivery companies only for the purpose of fulfilling your orders.
3.3 Overseas Data Transfers
If your personal data is transferred outside of Australia, such as to international service providers, we take reasonable steps to ensure that these providers comply with Australian privacy standards.
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences and shopping cart contents
- Track website traffic and usage statistics
- Provide personalized content
You can disable cookies via your browser settings, though some site features may not function properly without them.
5. Data Security
We are committed to ensuring the security of your information. While we employ industry-standard measures to protect your data, no method of online transmission or storage is completely secure. We will notify you of any data breaches in compliance with Australian laws.
6. Access and Corrections to Your Information
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccuracies in your information.
- Request that we delete your personal data, unless we are required by law to retain it.
To make these requests, please contact us at info@vibrantbotanicals.com.
7. Complaints
If you believe we have breached the Australian Privacy Principles, or if you have concerns about how your information is handled, you can submit a complaint by contacting us:
- Email: info@vibrantbotanicals.com
- Mailing Address: PO Box 452, New Norfolk TAS 7140, Australia
We will promptly investigate your complaint and respond to you within a reasonable timeframe.
8. Direct Marketing
We may use your personal information to send you promotional materials. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. The updated policy will be posted on this page, and any significant changes will be communicated via email or on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@vibrantbotanicals.com
Mailing Address: PO Box 452, New Norfolk TAS 7140, Australia
